RCBS: excellent service

[meles meles]

After churning out zillions of rounds, our RCBS lever primer tool began to wear. The piston that pushes new primers into the cartridge pocket was no longer perfectly flat and as a result some primers didn't seat properly. After failing to source a new piston from several shops, and deciding there wasn't enough metal left above the locating pin hole to pop it in a lathe and true it up, we resorted to emailing the makers in Amerikky and asking if we could order one directly.

"Consider it done," they said, "we'll pop one in the post right away. No charge."

Two arrived today, along with a few other spares they thoughtfully included. Excellent customer service, we thinks.

[glevum]

I had similar service from them.

The plastic bushes for my old APS priming tool gave up the ghost.

I spoke to RCBS and they sent a few FOC in the post.

Excellent service.

[20series]

Which email address did you use, I tried to contact them a while ago about spring for Trim pro and never got a reply.

Alan

[glevum]

I used the online form

http://rcbs.com/Help/Customer-Service.aspx

[20series]

I used the online form

http://rcbs.com/Help/Customer-Service.aspx

Yep that's the one I used, I've sent them another message.

[20series]

I used the online form

http://rcbs.com/Help/Customer-Service.aspx

Yep that's the one I used, I've sent them another message.