Postage problems
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Postage problems
Hi all
I sold a S/H scope to someone in Germany a couple of weeks ago.
Not an expensive item (less than £50) I asked if he would like it insured and he replied no send it the cheapest option (£8.95 with Royal Mail)
I have sent him photos of the receipt to prove it was sent.
Scope was sent and it seems, according to the buyer, that it hasn’t arrived.
He as asked me what I can do and as I’ve not been in this sort of situation before I wondered if anyone else had had these type of issues and how they resolved them
Cheers
I sold a S/H scope to someone in Germany a couple of weeks ago.
Not an expensive item (less than £50) I asked if he would like it insured and he replied no send it the cheapest option (£8.95 with Royal Mail)
I have sent him photos of the receipt to prove it was sent.
Scope was sent and it seems, according to the buyer, that it hasn’t arrived.
He as asked me what I can do and as I’ve not been in this sort of situation before I wondered if anyone else had had these type of issues and how they resolved them
Cheers
- bradaz11
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Re: Postage problems
if payment over paypal, they can still claim, as it's proof of delivery you need, not proof of post.
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Re: Postage problems
Payment was by bank transfer
Re: Postage problems
You offered the option of insured post, he declined. You kept your side and furnished him with proof of posting. His issue is with the German delivery system.
All said, how long has it been? I know in other circa Royal Mail won’t start to investigate until the item has been missing for 28 days. It still may turn up.
I know I was surprised when dealing on international forums a few years ago how many people from outside the EU would not post items to Continental Europe because of the inefficiency and corruption within the national postal services....
All said, how long has it been? I know in other circa Royal Mail won’t start to investigate until the item has been missing for 28 days. It still may turn up.
I know I was surprised when dealing on international forums a few years ago how many people from outside the EU would not post items to Continental Europe because of the inefficiency and corruption within the national postal services....
In 1978 I was told by my grand dad that the secret to rifle accuracy is, a quality bullet, fired down a quality barrel..... How has that changed?
Guns dont kill people. Dads with pretty Daughters do...!
Guns dont kill people. Dads with pretty Daughters do...!
- bradaz11
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Re: Postage problems
if by bank transfer, then you've done all you need to do. you can show you've posted, and they can't run to the bank and complain. nothing more you can do really. RM won't take any involvement as it's not insured, most you might get from filing a claim is a book of stamps
When guns are outlawed, only Outlaws will have guns
- Dark Skies
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Re: Postage problems
Lucky for you the situation is as Sim G has said.
Personally I never give the option of sending goods without insurance. No sale is worth the amount of back and forth grief that situations such as yours throw up.
Personally I never give the option of sending goods without insurance. No sale is worth the amount of back and forth grief that situations such as yours throw up.
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Re: Postage problems
Italy can be a nightmare!.Sim G wrote:
I know I was surprised when dealing on international forums a few years ago how many people from outside the EU would not post items to Continental Europe because of the inefficiency and corruption within the national postal services....
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- Pete
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Re: Postage problems
Not had a problem buying direct from the EU............sadly, that's likely to change now............my preferred supplier of Lapua stuff will only ship to EU.
Pete
Pete
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Re: Postage problems
As an aside, I hope it was less than 9X magnification as a permanent export licence would have been required, as well as proof of posting.
- Polchraine
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Re: Postage problems
There is te possibility of a £20 compensation payable:
https://www.royalmail.com/retail-compen ... olicy-loss
https://personal.help.royalmail.com/app/webforms/claim
https://www.royalmail.com/retail-compen ... olicy-loss
https://personal.help.royalmail.com/app/webforms/claim
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