FAC Renewals - Quality of Service survey
Posted: Wed Mar 16, 2011 2:33 pm
I got this in my inbox today and I think it is a good initiative from the NRA.
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Dear Members,
The National Rifle Association is currently concerned that with the reduction in police licensing staff due to cuts in budgets there is the potential for a reduction in the quality of service provided to its members resulting in delays in processing FAC applications/renewals.
This being the case the Association feel it is necessary to survey its members to judge whether current service levels are appropriate, with a view to considering potential action in partnership with other national bodies in relation to any police forces that are failing in their service delivery.
The NRA requests that all individuals and club members who have met the correct application criteria and then suffered a delay in the issue of their FAC complete the following questionnaire:
1. NRA Membership/Club Affiliation Number:
2. Name:
3. Police Force to which FAC application was made:
4. Length of delay experienced:
5. Reason given for delay:
6. Under what conditions were you allowed to continue to possess and shoot firearms and ammunition:
7. Were you required to:
a) store your rifle with the club/FAC-holder/RFD:
b) how much did you pay for storage:
The Association appreciates your assistance in this matter, which will assist us in our discussions with Government regarding proposed increases in the cost of fees and the performance of police forces to deliver a good service.
Glynn Alger
Secretary General
"
"
Dear Members,
The National Rifle Association is currently concerned that with the reduction in police licensing staff due to cuts in budgets there is the potential for a reduction in the quality of service provided to its members resulting in delays in processing FAC applications/renewals.
This being the case the Association feel it is necessary to survey its members to judge whether current service levels are appropriate, with a view to considering potential action in partnership with other national bodies in relation to any police forces that are failing in their service delivery.
The NRA requests that all individuals and club members who have met the correct application criteria and then suffered a delay in the issue of their FAC complete the following questionnaire:
1. NRA Membership/Club Affiliation Number:
2. Name:
3. Police Force to which FAC application was made:
4. Length of delay experienced:
5. Reason given for delay:
6. Under what conditions were you allowed to continue to possess and shoot firearms and ammunition:
7. Were you required to:
a) store your rifle with the club/FAC-holder/RFD:
b) how much did you pay for storage:
The Association appreciates your assistance in this matter, which will assist us in our discussions with Government regarding proposed increases in the cost of fees and the performance of police forces to deliver a good service.
Glynn Alger
Secretary General
"