Form Rifle Stocks
Posted: Wed Nov 22, 2023 7:31 am
I would like to share a story of good news for once. I had a Form stock grip on my Chiappa Rhino. It was bought by someone else as a gift so I had no details of the warranty, but I remember it being over the 2 year warranty period. Anyway, it cracked down the seam of one of the laminations.
So I put the standard one back on and immediately knew I couldn't deal with that and had to have another Form one. So I dropped them an email and said I know its out of warranty but wondered if they would give me a small token discount on a replacement. I got an email back saying "don't worry about the warranty period, send it back to us and we will send you a replacement". And sure enough, a week or so later I had a new one FOC.
Can't ask for better customer service than that!
So I put the standard one back on and immediately knew I couldn't deal with that and had to have another Form one. So I dropped them an email and said I know its out of warranty but wondered if they would give me a small token discount on a replacement. I got an email back saying "don't worry about the warranty period, send it back to us and we will send you a replacement". And sure enough, a week or so later I had a new one FOC.
Can't ask for better customer service than that!